Bradley Baum As much as I enjoy watching the programme it does have huge flaws. That said, I have phoned and asked for his help! No matter how hard I have tried I cannot get close to the discounts that he can and that is with using all of the techniques he tells the viewer to use. There must be something I'm not doing but I don't for the life of me know what it is!Also, When he is on the 'phone for AGES at a time calling various customer services, who pays for the calls? Is that where my license fee is going?!? For him to use the telephone in his hotel bedroom for these loooooooooooong calls to various customer services?!? It is expensive enough to call an outside land-line from a hotel 'phone so for us to pay out for him dialling a number that is at least 8 to 10p a minute is utterly ridiculous (being forced into paying the license fee is also utterly ridiculous as no-one should be paying for it for the amount of rubbish and repeats the B. B. C. has on it's various channels, but we won't get into that now). In one programme after along time trying and getting nowhere with a company's customer service, he suddenly had the direct number of the right 'big Cheese' . He went from not being able to get anywhere close in one scene to having the number in the very next scene. There was nothing, no process, showing how he got to it, he just suddenly had it! Very odd!

stephen-proffitt My shop was featured in one of these shows. The price was negotiated 2 weeks before they come to the shop and did their "secret" filming.We had t-shirts printed with our logo for publicity but these were blocked out.I can tell you now, we would never in a million years sell what they asked for at the price they wanted to anyone else. We had to offer it lower than the cost price to us!However, Dom and the camera crew were very friendly and it was a laugh at the time, I just don't want people to think they can realistically get the same prices in real life.In the end I think the other shop won the business, not that we were too fussed as it would have cost us.Was weird seeing myself on TV though!

bs3dc A refreshing change from early morning daytime TV which is usually antique or property shows - this one is actually useful to watch in some measure. There are some handy hints in how to deal with bad customer service, particularly when Dominic Littlewood helps people with disabilities to deal with their local council for example. It is good to see some real issues considered and people on daytime television who genuinely need help and are not just trying to get their faces on the screen to impress their friends and relatives. The show does well to show how some companies are more than willing to take your money, but are not prepared to give any back when things go wrong. It also highlights how certain stores will try to rip you off by signing you up to their extended payment details that will end up costing you well over the original selling price.Unfortunately the other side of the show is almost useless. Not once in any of the episodes I saw did he mention using the Internet to get good deals which makes him look very naive, though admittedly it would make for poor TV watching him on the web. It is still no excuse for not mentioning it - in one show I found a laptop he spent an hour haggling for several hundred pounds cheaper than him on the Internet in a few seconds. This may be partly accounted for by the time delay from recording to transmission, but the point is he spent a lot of time walking around a high street and haggling while I could buy it without any fuss in moments from the comfort of my home. The number of stores he manages to bargain at is unrealistic anyhow. I tried something similar when I saw the TV I wanted at a well-known high street electrical chain for £600 more than on the web. When I asked the assistant if there was any possible negotiation because I found it cheaper elsewhere he instantly said no way, but Dom can walk into a store in the same chain and they instantly knock a few hundred off the price and added freebies for no apparent reason. It is hard to believe the cameras are really hidden in instances like these.Another time he got a woman to argue outrageously with some builders over the cost of some decking she wanted built for her garden. She cut them so far down that if they had not found out it was going to be on TV and therefore good advertising, they would almost certainlyhave done a very shoddy job of it as there was barely a profit for them in it. Some haggling is probably a good idea as builders will try to squeeze as much from you as they can, but this was stupid.The BBC could definitely do with investing more money into advice programmes such as this. Besides there can't be that many people who want to move house or have 'antiques' they desire to sell from their attic? Can there?